Return & Refund

Return & Refund Policy

At chalega.store, we want you to have a smooth and trustworthy shopping experience. Our products are fulfilled through a print-on-demand process, which means each item is made only after an order is placed.

Please read our return and refund policy carefully before placing your order.

Eligibility for Returns

We accept return requests only if the product received is:

Damaged
Defective
Incorrect or different from what you ordered

To be eligible for a return, the product must be:

Unused
Unwashed
Unworn
In its original packaging
With tags and labels intact, if applicable
Reported within 48 hours of delivery

Returns will not be accepted if the product has been used, washed, worn, stained, damaged by the customer, or returned without original packaging.

How to Request a Return

To request a return, please email us at:

support@chalega.store

Please include the following details:

Order ID
Registered email address or phone number
Clear photos or videos of the damaged, defective, or incorrect product
Photos of the outer packaging
A short description of the issue

Our team will review your request and guide you through the next steps.

Important Return Conditions

Return requests must be raised within 48 hours of delivery.

Items sent back without prior approval from our team will not be accepted.

The product must pass quality inspection after it is received. If the product does not meet the return conditions, the return may be rejected.

Non-Returnable Items

Since our products are made on demand, we do not accept returns for:

Wrong size selected by the customer
Change of mind
Personal preference
Color or design preference after delivery
Minor color variation due to screen/display differences
Product ordered by mistake
Used, washed, worn, stained, or damaged products

Exchange Policy

We currently do not offer exchanges for size issues, personal preference, or change of mind.

Replacement may be offered only if the product received is damaged, defective, or incorrect, and the issue is reported within the required timeline.

Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Once your request is verified, we may offer one of the following solutions:

Replacement of the same product
Refund to the original payment method
Store credit, if applicable and accepted by the customer

The final resolution will depend on the verification of the issue.

Refund Policy

Once your return request is approved and the product is inspected, the refund will be processed to your original payment method.

Refunds are usually processed within 5–7 business days after approval. The actual time taken to reflect in your account may depend on your bank, card provider, or payment gateway.

Shipping charges, if any, are non-refundable unless the issue occurred due to an error from our side.

Failed Quality Inspection

Refunds or replacements may be declined if:

The product appears used, washed, worn, stained, or damaged after delivery
Tags or original packaging are missing
The issue was not reported within the required timeline
The product does not match the return request
Clear proof of damage, defect, or incorrect item is not provided

If the returned product fails quality inspection, it may be shipped back to the customer.

Reverse Pickup

If your return request is approved, we will guide you regarding the return pickup or shipping process.

Reverse pickup availability may depend on your location and courier serviceability. If reverse pickup is not available, we may request you to ship the product back to the address shared by our support team.